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PMC: Preliminary Market Consultation (PMC) associated with Prior Information Notice (PIN) for The provision of AI for Local Government and Customer Services Centre Solutions

Title:
Preliminary Market Consultation (PMC) associated with Prior Information Notice (PIN) for The provision of AI for Local Government and Customer Services Centre Solutions
Name of Contracting Authority:
Dublin City Council
PMC CA unique ID:
6986656
Status:
Concluded
Description:
** Without prejudice to competition in the marketplace, the purpose of this process will be to examine and consider the various technical and commercial options which might present themselves through a competitive tender process to be advertised in the near future. This exercise is being carried out in accordance with Art. 40 of Directive 2014/24/EU. The Contracting Authority is seeking to identify potential partners with expertise in Generative AI within a Microsoft enterprise environment. Public-sector experience across the EU is welcome but not essential. This PMC builds on our work through the GenAI Lab in partnership with ADAPT and our proof-of-concept projects. Key focus areas include, but are not limited to:  Working with large volumes of unstructured data.  Querying of organisation documents.  Utilisation of retrieval augmented generation to improve administrative processes.  Creation of chatbots to assist in a number of organisational functions.  Reducing hallucinations and improving accuracy through guardrails and retrieval-augmented generation (RAG).  Experience with Microsoft enterprise integration (Azure, Microsoft 365, Teams, Dynamics)  Building standalone/custom models in public-sector environments, specifically as it pertains to administrative tasks and functions.  Supporting upskilling of Council staff to use these applications.  Manage and sustain these AI applications. . Please note that this is not a call for competition and no tender documents are available at this stage. Also the process will not be utilised in order to preclude participation in any future competition to be conducted by Dublin City Council. Without prejudice to competition in the market places, the purpose of this Market Consultation will be to examine and consider the various technical and commercial options which might present themselves through a competitive tender process to be advertised in the near future. The Market Consultation may also assist Dublin City Council in the development of the procurement strategy for any subsequent competition. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID xxxxxxx
Procurement Type:
Services
CPV Codes:
72100000-Hardware consultancy services
72200000-Software programming and consultancy services
72300000-Data services
72400000-Internet services
72500000-Computer-related services
72600000-Computer support and consultancy services
72700000-Computer network services
72800000-Computer audit and testing services
72230000-Custom software development services
72210000-Programming services of packaged software products
48000000-Software package and information systems
NUTS codes:
IE061
Estimated value (EUR):
0
Time - limit for receipt of proposals:
15/12/2025 12:00
Upload of documents within the clarifications:
Yes
Multiple proposals will be accepted:
No
Allow suppliers to make an online Expression Of Interest:
Yes