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PMC: Request for Information (RFI) For Translation Solution

Title:
Request for Information (RFI) For Translation Solution
Name of Contracting Authority:
Office of the Revenue Commissioners_366
PMC CA unique ID:
Status:
Concluded
Description:
Revenue has a number of public offices that provide a walk in service for the public. As part of this service, Revenue customer service representatives are on the floor to direct customers to the relevant areas. To provide a more efficient and user-friendly process we are looking for a translation solution for our customer service representatives to use to help assist via a translation app/device in communication with customers where English would not be their first language, this would be in real time. This could be a handheld device or an app that can be downloaded on to a mobile device. The solution should be independent of the Revenue domain. Due to the confidential nature of the work Revenue undertakes all Revenue data must remain located within the EEA. All solutions must be GDPR-compliant.
Procurement Type:
Services
CPV Codes:
79530000-Translation services
79900000-Miscellaneous business and business-related services
75100000-Administration services
64200000-Telecommunications services
79500000-Office-support services
48740000-Foreign language translation software package
48900000-Miscellaneous software package and computer systems
NUTS codes:
IE
Estimated value (EUR):
Time - limit for receipt of proposals:
12/09/2025 12:00
Upload of documents within the clarifications:
Yes
Multiple proposals will be accepted:
Yes
Allow suppliers to make an online Expression Of Interest:
Yes