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PMC: Operator of the National Emergency Call Answering Service

Title:
Operator of the National Emergency Call Answering Service
Name of Contracting Authority:
Department of Climate Energy and the Environment
PMC CA unique ID:
Status:
Concluded
Description:
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. Although the current contract is due to expire in 2025, there are provisions in the current contract to allow for the Minister to extend the contract for a further two (2) years. The Department of the Environment, Communications and Climate (DECC) intends to undertake a Procurement process in Quarter 1, 2025 to appoint a service provider to operate the ECAS. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre. It is anticipated that the Department, at its sole discretion, may enter into a Preliminary Market Consultation with a selection or all of the parties who respond to this Expression of Interest (EOI). Service providers who wish to submit an EOI should respond via eTenders before 17:00hrs on 08 November 2024. Full details can be found in the document dated 17 October 2024.
Procurement Type:
Services
CPV Codes:
64200000-Telecommunications services
64210000-Telephone and data transmission services
64211000-Public-telephone services
64211100-Local telephone services
64211200-Long distance telephone services
64212000-Mobile-telephone services
64212100-Short Message Service (SMS) services
64212200-Enhanced Messaging Service (EMS) services
64212300-Multimedia Message Service (MMS) services
64213000-Shared-business telephone network services
64214000-Dedicated-business telephone network services
64214200-Telephone switchboard services
64215000-IP telephone services
64216000-Electronic message and information services
64216100-Electronic message services
64216200-Electronic information services
64216210-Value-added information services
64220000-Telecommunication services except telephone and data transmission services
64221000-Interconnection services
64224000-Teleconferencing services
32522000-Telecommunications equipment
32523000-Telecommunications facilities
72222300-Information technology services
79510000-Telephone-answering services
79511000-Telephone operator services
79512000-Call centre
NUTS codes:
IE
IE0
Estimated value (EUR):
Time - limit for receipt of proposals:
08/11/2024 17:00
Upload of documents within the clarifications:
Yes
Multiple proposals will be accepted:
No
Allow suppliers to make an online Expression Of Interest:
Yes