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PMC: Request for Information on a Contact / Ticket Tracking System for the Office of the Revenue Commissioners

Title:
Request for Information on a Contact / Ticket Tracking System for the Office of the Revenue Commissioners
Name of Contracting Authority:
Office of the Revenue Commissioners_366
PMC CA unique ID:
Status:
Concluded
Description:
The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a Contact/Ticketing System. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue would like economic operators to complete the questions contained in Appendix 1 of the attached RFI. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to a Contact/Ticketing solution.
Procurement Type:
Supplies
CPV Codes:
48000000-Software package and information systems
48517000-IT software package
48900000-Miscellaneous software package and computer systems
72000000-IT services: consulting, software development, Internet and support
72250000-System and support services
72253000-Helpdesk and support services
72253100-Helpdesk services
72500000-Computer-related services
NUTS codes:
IE0
Estimated value (EUR):
Time - limit for receipt of proposals:
01/03/2024 17:00
Upload of documents within the clarifications:
Yes
Multiple proposals will be accepted:
Yes
Allow suppliers to make an online Expression Of Interest:
Yes