View DPS Workspace

DPS: Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

Name of Contracting Authority:
Asiera CLG
Title:
Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services
DPS CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Allow different Evaluation Mechanism in the MC/SC:
Description:
This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.
Procurement Type:
Services
Directive:
2014/24/EU (Classic)
CPC Category:
CPV Codes:
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
NUTS codes:
IE0
Estimated value (EUR):
4,500,000
Cumulative value of contracts:
160,000
Awarded (CAN) value:
4,500,000
Above or Below threshold:
Above
Contract awarded in Lots:
Yes
Number Of Lots:
8
Lot Name(1)
Freshworks ESM solution or equivalent and associated services
Lot Name(2)
Ivanti ESM solution or equivalent and associated services
Lot Name(3)
Jira ESM solution or equivalent and associated services
Lot Name(4)
ManageEngine ESM solution or equivalent and associated services
Lot Name(5)
ServiceNow ESM solution or equivalent and associated services
Lot Name(6)
TOPdesk ESM solution or equivalent and associated services
Lot Name(7)
Zendesk ESM solution or equivalent and associated services
Lot Name(8)
Any ESM solution and associated services
Tenders For Lots:
All Lots
EU funding:
No
Language of publication:
EN
DPS Expiry Date and Time:
Sat Dec 08 15:00:00 GMT 2029