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CfT: DIGITAL INTERPRETATION SERVICES
- Tender submission deadline in (days/hours):
- 68/5
- Name of Contracting Authority:
- Health Service Executive (HSE)
- Title:
- DIGITAL INTERPRETATION SERVICES
- CfT CA Unique ID:
- 30009
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- Description:
- The Authority intends to establish a service for the provision of digital interpretation to support communication between staff and patients or service users of limited English proficiency across its acute and community sites. In the first instance, the Authority is procuring this service on a proportionate, time-limited basis for an initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration. The Authority seeks a suitably qualified supplier in order to evaluate service performance, user acceptance, information-governance assurance and value for money prior to any wider adoption and development of a HSE DSE Digital Interpretation Policy. The intended purpose of the service, in the main, is to support routine, low-acuity interactions, including: • patient registration, check-in and arrival at reception and outpatient departments; • wayfinding, directions and general enquiries; • appointment scheduling, confirmation and rescheduling; • general administrative exchanges of a comparable nature across acute, outpatient and community settings. • Collation of basic clinical detail and history An initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.
- Procurement Type:
- Services
- CPC Category:
- Computer and related services
- Relates to a social or specific service contract as set out in Annex 14 of the Procurement Directive:
- No
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
72000000-IT services: consulting, software development, Internet and support
72222300-Information technology services
72260000-Software-related services
72261000-Software support services
72263000-Software implementation services
72265000-Software configuration services
72268000-Software supply services
79540000-Interpretation services
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE
- Estimated value (EUR):
- 200,000
- Above or Below threshold:
- Below
- Time-limit for receipt of tenders or requests to participate:
- 18/01/2027 23:45
- Deadline for dispatching invitations:
- End of clarification period:
- 11/01/2027 12:00
- Tenders Opening Date:
- 19/01/2027 00:00
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 24 months
- Validity of Tender in days or months:
- 12 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 11/11/2026 15:41
- TED links for published notices:
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two