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CfT: Provision of a Case Management and Reporting Solution and Related Services
- Tender submission deadline in (days/hours):
- 28/3
- Name of Contracting Authority:
- Fiosrú - Office of the Police Ombudsman
- Title:
- Provision of a Case Management and Reporting Solution and Related Services
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- No
- Description:
- The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.
- Procurement Type:
- Services
- CPC Category:
- Computer and related services
- Relates to a social or specific service contract as set out in Annex 14 of the Procurement Directive:
- No
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Restricted
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
79700000-Investigation and security services
79720000-Investigation services
72000000-IT services: consulting, software development, Internet and support
72230000-Custom software development services
72250000-System and support services
72240000-Systems analysis and programming services
48612000-Database-management system
- Contact Point:
- corporate-organisation@fiosru.ie
- Award per Item:
- Yes
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE061
- Estimated value (EUR):
- 12,500,000
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 30/11/2026 12:00
- Deadline for dispatching invitations:
- 21/12/2026 00:00
- End of clarification period:
- 13/11/2026 12:00
- Tenders Opening Date:
- 30/11/2026 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 10 years
- Validity of Tender in days or months:
- 90 days
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 02/11/2026 06:00
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:756744-202...
- Language of publication:
- EN
- Number of openers:
- Two