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CfT: Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council

Workarea:
Corporate Services
Tender submission deadline in (days/hours):
31/0
Name of Contracting Authority:
Kildare County Council_385
Title:
Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Allow different Evaluation Mechanism in the MC/SC:
Description:
In summary, the Services comprise of the provision of an Out of Hours, (Non-Emergency) call answering service. During normal working hours the local authority receives large volumes of calls relating to the services they provide. Generally, there is an acceptance by members of the public that normal day to day enquires relating to Local Authority Services can only be made during normal office hours. Outside of normal office hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This call for Tender seeks a service provider that will answer, and process calls that occur out of hours for Kildare County Council. In relation to Appendix 3A - The FSR applies to contracts with a value equal to or above €250m which would require Appendix 3A to be completed. Appendix 3A is not required to be completed in this instance. Please ensure you ASSOCIATE your company with this competition in order to seek and receive clarifications. Tenderers must upload their submissions in a zipped file format.
Procurement Type:
Services
CPC Category:
Relates to a social or specific service contract as set out in Annex 14 of the Procurement Directive:
No
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
64200000-Telecommunications services
32552120-Emergency telephones
32332200-Telephone-answering machines
32543000-Telephone switchboards
79511000-Telephone operator services
45232311-Roadside emergency telephone lines
79510000-Telephone-answering services
64214200-Telephone switchboard services
64211000-Public-telephone services
64211100-Local telephone services
Contact Point:
Procurement Team
Contact Point - Phone Number:
045 980 200
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE062
Estimated value (EUR):
200,000
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
23/11/2026 16:00
Deadline for dispatching invitations:
End of clarification period:
13/11/2026 16:00
Tenders Opening Date:
23/11/2026 16:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
4 years
Validity of Tender in days or months:
180 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
22/10/2026 15:10
TED links for published notices:
Date of Awarding:
Language of publication:
EN
Number of openers:
Two