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CfT: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
- Tender submission deadline in (days/hours):
- 30/3
- Name of Contracting Authority:
- National Transport Authority_1149
- Title:
- Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- Description:
- The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
- Procurement Type:
- Services
- CPC Category:
- Relates to a social or specific service contract as set out in Annex 14 of the Procurement Directive:
- No
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
48780000-System, storage and content management software package
48781000-System management software package
48783000-Content management software package
48810000-Information systems
48900000-Miscellaneous software package and computer systems
48920000-Office automation software package
48921000-Automation system
72200000-Software programming and consultancy services
72210000-Programming services of packaged software products
72211000-Programming services of systems and user software
72212000-Programming services of application software
72212422-Software development services suites
72212920-Office automation software development services
72222000-Information systems or technology strategic review and planning services
72222100-Information systems or technology strategic review services
72222200-Information systems or technology planning services
72222300-Information technology services
72254000-Software testing
72260000-Software-related services
72261000-Software support services
72262000-Software development services
72263000-Software implementation services
72265000-Software configuration services
72266000-Software consultancy services
72267000-Software maintenance and repair services
72267100-Maintenance of information technology software
72268000-Software supply services
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- Estimated value (EUR):
- 5,242,299
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 05/11/2026 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 26/10/2026 12:00
- Tenders Opening Date:
- 05/11/2026 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 5 years
- Validity of Tender in days or months:
- 6 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 05/10/2026 03:21
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:684805-202...
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two