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CfT: TR5622 – Electric Ireland Customer Care Support Services
- Tender submission deadline in (days/hours):
- 28/8
- Name of Contracting Authority:
- Electricity Supply Board ( ESB )
- Title:
- TR5622 – Electric Ireland Customer Care Support Services
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- No
- Description:
- Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/25/EU (Utilities)
- Procedure:
- Negotiated with prior call for competition
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
79512000-Call centre
79500000-Office-support services
79621000-Supply services of office personnel
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- Estimated value (EUR):
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 17/09/2026 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 01/09/2026 12:00
- Tenders Opening Date:
- 17/09/2026 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- Yes
- Number Of Lots:
- 2
- Lot Name(1)
- Rapid Mobilisation and Migration Support
- Lot Name(2)
- Customer Care Capacity and Operating Model Build-Out
- Tenders For Lots:
- Maximum Number of Lots
- Maximum Number of Lots:
- 2
- Contract duration in months or years, including any options and renewals:
- 3 years
- Validity of Tender in days or months:
- 12 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 18/08/2026 03:11
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:569926-202...
- Language of publication:
- EN
- Number of openers:
- One