View CfT Workspace
CfT: 26/306 Atlantic Technological University Single Party Framework Agreement for Student Contact Centre Services
- Tender submission deadline in (days/hours):
- 27/22
- Name of Contracting Authority:
- Atlantic Technological University
- Title:
- 26/306 Atlantic Technological University Single Party Framework Agreement for Student Contact Centre Services
- CfT CA Unique ID:
- 26/306
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- No
- Description:
- Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
79510000-Telephone-answering services
79342300-Customer services
79500000-Office-support services
72253100-Helpdesk services
72253000-Helpdesk and support services
- Contact Point:
- procurement@atu.ie
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE04
- Estimated value (EUR):
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 14/08/2026 14:00
- Deadline for dispatching invitations:
- End of clarification period:
- 31/07/2026 14:00
- Tenders Opening Date:
- 14/08/2026 14:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 4 years
- Validity of Tender in days or months:
- 12 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 17/07/2026 03:20
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:495675-202...
- Language of publication:
- EN
- Number of openers:
- Two