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CfT: Provision of Contact Management and Business Administration Services
- Name of Contracting Authority:
- National Transport Authority_1149
- Title:
- Provision of Contact Management and Business Administration Services
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Allow different Evaluation Mechanism in the MC/SC:
- Description:
- The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Restricted
- CfT Involves:
- A Public Contract
- CPV Codes:
-
79512000-Call centre
64214200-Telephone switchboard services
79500000-Office-support services
79511000-Telephone operator services
79342300-Customer services
79342320-Customer-care services
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE0
- Estimated value (EUR):
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 10/06/2026 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 29/05/2026 12:00
- Tenders Opening Date:
- 10/06/2026 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 5 years
- Validity of Tender in days or months:
- 6 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 07/05/2026 03:12
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:314106-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:380173-202...
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two