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CfT: 25-031F Framework Agreement for the Provision of Contact Centre Services
- Workarea:
- 2026 - OJEU Comps
- Tender submission deadline in (days/hours):
- 48/9
- Name of Contracting Authority:
- Uisce Éireann
- Title:
- 25-031F Framework Agreement for the Provision of Contact Centre Services
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/25/EU (Utilities)
- Procedure:
- Negotiated with prior call for competition
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
79512000-Call centre
79342300-Customer services
79342320-Customer-care services
79510000-Telephone-answering services
79511000-Telephone operator services
72253000-Helpdesk and support services
72253100-Helpdesk services
71356300-Technical support services
79416000-Public relations services
75112000-Administrative services for business operations
75100000-Administration services
- Contact Point:
- tenders@water.ie
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE0
- Estimated value (EUR):
- 0
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 08/06/2026 00:00
- Deadline for dispatching invitations:
- End of clarification period:
- 25/05/2026 00:00
- Upload of documents within the clarifications:
- Yes
- Tenders Opening Date:
- 08/06/2026 00:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 10 years
- Validity of Tender in days or months:
- 12 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 20/04/2026 03:21
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:267148-202...
- Language of publication:
- EN
- Number of openers:
- One