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CfT: IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

Workarea:
Education Specific
Tender submission deadline in (days/hours):
0/12
Name of Contracting Authority:
Education Procurement Service (EPS)
Title:
IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
CfT CA Unique ID:
IT3507C
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Procurement Type:
Services
CPC Category:
Education and vocational education services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72253000-Helpdesk and support services
48445000-Customer Relation Management software package
72260000-Software-related services
72268000-Software supply services
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
400,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
28/04/2026 14:00
Deadline for dispatching invitations:
End of clarification period:
10/04/2026 14:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
28/04/2026 14:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
60 months
Validity of Tender in days or months:
180 days
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
23/03/2026 03:11
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:198608-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:276147-202...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two