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CfT: Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

Name of Contracting Authority:
Commission for Regulation of Utilities
Title:
Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
CfT CA Unique ID:
011-03-609
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.
Procurement Type:
Services
CPC Category:
Computer and related services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
The establishment of a framework agreement
Framework agreement Timeframe:
N/A
CPV Codes:
72000000-IT services: consulting, software development, Internet and support
72100000-Hardware consultancy services
72110000-Hardware selection consultancy services
72120000-Hardware disaster-recovery consultancy services
72130000-Computer-site planning consultancy services
72140000-Computer hardware acceptance testing consultancy services
72150000-Computer audit consultancy and hardware consultancy services
72200000-Software programming and consultancy services
72210000-Programming services of packaged software products
72211000-Programming services of systems and user software
72212000-Programming services of application software
72212211-Platform interconnectivity software development services
72212213-Operating system enhancement software development services
72212214-Network operating system software development services
72212215-Networking developers software development services
72212216-Network connectivity terminal emulation software development services
72212219-Miscellaneous networking software development services
72212220-Internet and intranet software development services
72212311-Document management software development services
72300000-Data services
72310000-Data-processing services
72311100-Data conversion services
72311200-Batch processing services
72315200-Data network management services
72315100-Data network support services
72322000-Data management services
72500000-Computer-related services
72510000-Computer-related management services
72511000-Network management software services
72512000-Document management services
72600000-Computer support and consultancy services
72610000-Computer support services
72611000-Technical computer support services
72700000-Computer network services
72710000-Local area network services
72720000-Wide area network services
72800000-Computer audit and testing services
72810000-Computer audit services
72820000-Computer testing services
72900000-Computer back-up and catalogue conversion services
72910000-Computer back-up services
72920000-Computer catalogue conversion services
72250000-System and support services
71356300-Technical support services
72253000-Helpdesk and support services
72315000-Data network management and support services
72253200-Systems support services
72261000-Software support services
Contact Point:
procurement@cru.ie
Award per Item:
Yes
Inclusion of e-Auctions :
No
NUTS codes:
IE061 IE IE0
Estimated value (EUR):
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
03/03/2026 12:00
Deadline for dispatching invitations:
End of clarification period:
16/02/2026 17:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
03/03/2026 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
48 months
Validity of Tender in days or months:
160 days
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
02/02/2026 03:25
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:73001-2026...
Language of publication:
EN
Number of openers:
Two