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CfT: Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
- Name of Contracting Authority:
- Central Statistics Office
- Title:
- Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints
- Procurement Type:
- Services
- CPC Category:
- Market research and public opinion polling services
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Competitive with negotiation
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
72253000-Helpdesk and support services
72253100-Helpdesk services
75100000-Administration services
75112000-Administrative services for business operations
79342300-Customer services
79342320-Customer-care services
79510000-Telephone-answering services
79511000-Telephone operator services
79512000-Call centre
- Contact Point:
- procurement@cso.ie
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE053
- Estimated value (EUR):
- 5,000,000
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 20/02/2026 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 06/02/2026 17:00
- Upload of documents within the clarifications:
- Yes
- Tenders Opening Date:
- 20/02/2026 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 4 years
- Validity of Tender in days or months:
- 12 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 21/01/2026 03:20
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:45488-2026...
- Language of publication:
- EN
- Number of openers:
- Two