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CfT: Managed Support Partner to provide professional support services for the Department of Agriculture Food and the Marine’s Laboratory Information Management System (LIMS)

Tender submission deadline in (days/hours):
28/13
Name of Contracting Authority:
Department of Agriculture Food and the Marine
Title:
Managed Support Partner to provide professional support services for the Department of Agriculture Food and the Marine’s Laboratory Information Management System (LIMS)
CfT CA Unique ID:
CFT 6804209
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
To support the continued excellence and modernisation of this laboratory infrastructure, the Department invests in advanced technologies and professional services that enhance operational efficiency and scientific capability. A key component of this modernisation is the upgrading of its Laboratory Information Management System (LIMS), which underpins the digital management of laboratory workflows, data, reporting and sample lifecycle. In this context, this Request for Tender (RFT) is issued for the procurement of a Managed Support Partner to provide professional support services for the DAFM Laboratory Information Management System (LIMS). The services required include support for the current LIMS 1 (Nautilus) system and the new LIMS 2 (LabVantage) system, which is intended to replace our LIMS 1. The role will involve supporting the day-to-day running of LIMS 1 and 2 as third-line support, assisting in the rollout of LIMS 2 with the transition from LIMS 1, and further developing LIMS 2 modules and functionality ultimately transitioning into a third-line support role to provide expert-level assistance for complex issues escalated by the internal support teams. It is expected that there will be 1.5 equivalents for approximately 18 months before transitioning to the 3rd line support role.
Procurement Type:
Services
CPC Category:
Other services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72212517-IT software development services
48517000-IT software package
72000000-IT services: consulting, software development, Internet and support
Contact Point:
Henry Hilliard
Award per Item:
Yes
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
2,000,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
21/11/2025 17:00
Deadline for dispatching invitations:
End of clarification period:
11/11/2025 17:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
21/11/2025 17:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
60 months
Validity of Tender in days or months:
120 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
21/10/2025 03:21
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:694157-202...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two