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CfT: Call for tenders for the provision of an Integrated Customer Relationship Management (CRM) and Online Payment system to the Rehab Group

Name of Contracting Authority:
The Rehab Group
Title:
Call for tenders for the provision of an Integrated Customer Relationship Management (CRM) and Online Payment system to the Rehab Group
CfT CA Unique ID:
RGIT180825
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The Contracting Authority is inviting tenders from providers capable of supplying, installing, customising, integrating, maintaining, upgrading, and supporting a secure, scalable, and future-ready CRM and Online Payments System for the Rehab Group. The proposed solution must be hosted, robust, and resilient, with minimal downtime and full compliance with GDPR and industry security standards. It should support centralised management of Service Users, staff, and associated operational workflows across multiple service areas within National Learning Network (NLN) and the broader Rehab Group. The system should be capable of adapting to organisational growth and evolving needs, including the capacity to scale the number of users, integrate with third-party systems, and support future enhancements in line with technological innovation and best practices.
Procurement Type:
Services
CPC Category:
Education and vocational education services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72212445-Customer Relation Management software development services
48445000-Customer Relation Management software package
Contact Point:
Gary Gartland
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
180,000
Awarded (CAN) value:
226,439.98
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
24/09/2025 00:00
Deadline for dispatching invitations:
End of clarification period:
12/09/2025 00:00
Tenders Opening Date:
24/09/2025 00:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
7 years
Validity of Tender in days or months:
365 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
18/08/2025 16:31
TED links for published notices:
Date of Awarding:
06/01/2026 12:05
Language of publication:
EN
Number of openers:
Two
Contract Award Date:
01/10/2025 12:00
Date Accepted by Contractor:
15/10/2025 12:00