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CfT: IT Service Management (ITSM) Solution for SOLAS
- Name of Contracting Authority:
- SOLAS
- Title:
- IT Service Management (ITSM) Solution for SOLAS
- CfT CA Unique ID:
- 2515-SO-N
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- SOLAS are seeking to source a modern, ITIL aligned ITSM solution for use by the Infrastructure and Operations and Software Development teams that make up the ICT and Digital Unit. The ITSM solution will replace a basic ticketing system in place at present. The objective is to implement a more intuitive, customisable, and accessible solution that facilitates better management of issues through to resolution, builds up a detailed, searchable knowledgebase of ICT activities and overall enhances the speed and quality of service the ICT and Digital unit provides to the organisation.
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
- Award per Item:
- Yes
- Inclusion of e-Auctions :
- No
- NUTS codes:
- Estimated value (EUR):
- Awarded (CAN) value:
- 203,000
- Above or Below threshold:
- Below
- Time-limit for receipt of tenders or requests to participate:
- 25/09/2025 13:00
- Deadline for dispatching invitations:
- End of clarification period:
- 17/09/2025 15:00
- Tenders Opening Date:
- 25/09/2025 13:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 36 months
- Validity of Tender in days or months:
- 6 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 28/08/2025 15:22
- TED links for published notices:
- Date of Awarding:
- 06/02/2026 14:16
- Language of publication:
- EN
- Number of openers:
- Two