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CfT: TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
- Name of Contracting Authority:
- Bus Eireann/Irish Bus
- Title:
- TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
- CfT CA Unique ID:
- 25/07/25
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- The Contracting Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernising customer relationship practices, the company aims to offer a modern, omnichannel experience to its clients.
- Procurement Type:
- Services
- CPC Category:
- Land transport services, including armoured car services and courier services, except transport of mail
- Directive:
- 2014/25/EU (Utilities)
- Procedure:
- Negotiated with prior call for competition
- CfT Involves:
- The establishment of a framework agreement
- Framework agreement Timeframe:
- N/A
- CPV Codes:
-
72200000-Software programming and consultancy services
72500000-Computer-related services
- Contact Point:
- JOHN ANGULIN
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE0
- Estimated value (EUR):
- 1,000,000
- Above or Below threshold:
- Below
- Time-limit for receipt of tenders or requests to participate:
- 16/09/2025 11:00
- Deadline for dispatching invitations:
- 29/09/2025 00:00
- End of clarification period:
- 14/08/2025 00:00
- Tenders Opening Date:
- 17/09/2025 00:00
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 60 months
- Validity of Tender in days or months:
- 277 days
- EU funding:
- No
- Multiple tenders will be accepted:
- Yes
- Date of Publication/Invitation:
- 25/07/2025 17:46
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:495811-202...
- Language of publication:
- EN
- Number of openers:
- Two
- Contract Award Date:
- 30/11/2025 17:00