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CfT: IT Service and Corporate Case Management solution to St James's Hospital

Workarea:
I.M.S
Tender submission deadline in (days/hours):
16/19
Name of Contracting Authority:
St James's Hospital
Title:
IT Service and Corporate Case Management solution to St James's Hospital
CfT CA Unique ID:
ITSCCM
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Procurement Type:
Services
CPC Category:
Computer and related services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
48420000-Facilities management software package and software package suite
48450000-Time accounting or human resources software package
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
Estimated value (EUR):
1,400,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
19/05/2025 13:00
Deadline for dispatching invitations:
End of clarification period:
12/05/2025 16:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
19/05/2025 13:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
8 years
Validity of Tender in days or months:
90 days
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
14/04/2025 08:01
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:240850-202...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two