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CfT: Galway City Council - Customer Case Management and Enterprise Resource Planning platform

Workarea:
Information and Communications Technology
Name of Contracting Authority:
Galway City Council
Publish on behalf of:
Galway City Council (Utility)
Title:
Galway City Council - Customer Case Management and Enterprise Resource Planning platform
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Procurement Type:
Services
CPC Category:
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72212445-Customer Relation Management software development services
72261000-Software support services
72266000-Software consultancy services
72262000-Software development services
Contact Point:
Elaine Naughton
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
Awarded (CAN) value:
600,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
03/03/2025 12:00
Deadline for dispatching invitations:
End of clarification period:
14/02/2025 12:00
Upload of documents within the clarifications:
No
Tenders Opening Date:
03/03/2025 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
60 months
Validity of Tender in days or months:
180 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
04/02/2025 07:50
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:75064-2025...
https://ted.europa.eu/udl?uri=TED:NOTICE:329394-202...
Date of Awarding:
21/05/2025 11:46
Language of publication:
EN
Number of openers:
Two