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CfT: Provision of eFulfilment and Customer Relationship Management (CRM) Services

Name of Contracting Authority:
National Transport Authority_1149
Title:
Provision of eFulfilment and Customer Relationship Management (CRM) Services
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.
Procurement Type:
Services
CPC Category:
Telecommunications services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
64200000-Telecommunications services
64227000-Integrated telecommunications services
64220000-Telecommunication services except telephone and data transmission services
71316000-Telecommunication consultancy services
48445000-Customer Relation Management software package
79342311-Customer satisfaction survey
79342300-Customer services
Contact Point:
procurement@nationaltransport.ie
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
80,000
Awarded (CAN) value:
81,760
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
27/01/2025 12:00
Deadline for dispatching invitations:
End of clarification period:
17/01/2025 17:00
Tenders Opening Date:
27/01/2025 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
48 months
Validity of Tender in days or months:
180 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
09/12/2024 09:37
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:340969-202...
Date of Awarding:
23/05/2025 16:09
Language of publication:
EN
Number of openers:
Two