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CfT: Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform

Name of Contracting Authority:
Louth County Council_381
Publish on behalf of:
Louth County Council (Utilities)
Title:
Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
CfT CA Unique ID:
24/153
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
Procurement Type:
Services
CPC Category:
Computer and related services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72212445-Customer Relation Management software development services
79342300-Customer services
79342320-Customer-care services
22820000-Forms
22822000-Business forms
34514700-Mobile platforms
72000000-IT services: consulting, software development, Internet and support
Contact Point:
Helen Divilly
OJEU link:
https://www.ojeu.eu/
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE0
Estimated value (EUR):
350,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
02/12/2024 18:00
Deadline for dispatching invitations:
End of clarification period:
25/11/2024 14:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
03/12/2024 00:00
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
7 years
Validity of Tender in days or months:
12 months
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
29/10/2024 08:01
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:657947-202...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two