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CfT: Call Contact Centre and Associated Administration Services
- Name of Contracting Authority:
- Sport Ireland Facilities DAC
- Publish on behalf of:
- Sport Ireland
- Participating bodies:
- Sport Ireland
- Title:
- Call Contact Centre and Associated Administration Services
- CfT CA Unique ID:
- CTR071924
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- The Contracting Authority is seeking to award an Agreement for the provision of a Call Contact Centre and Associated Administration Services which will meet the needs of the organisation. The expectation of the Contracting Authority is the Tenderer will provide the service to improve the telephone customer service levels of the company.
- Procurement Type:
- Services
- CPC Category:
- Telecommunications services
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
79512000-Call centre
- Contact Point:
- Sport Ireland Facilities DAC
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE
- Estimated value (EUR):
- 165,000
- Above or Below threshold:
- Below
- Time-limit for receipt of tenders or requests to participate:
- 18/08/2024 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 09/08/2024 12:00
- Upload of documents within the clarifications:
- Yes
- Tenders Opening Date:
- 19/08/2024 00:00
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 3 years
- Validity of Tender in days or months:
- 36 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 19/07/2024 17:05
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:441200-202...
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two
- Contract Award Date:
- 30/09/2024 17:00
- Date Accepted by Contractor:
- 31/10/2024 17:00