View CfT Workspace

CfT: Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre

Name of Contracting Authority:
Dublin City Council
Title:
Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
CfT CA Unique ID:
Evaluation Mechanism:
Price/Cost Effectiveness
Description:
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of telephony related software licenses and hardware devices. The drawdown of these items is at the full discretion of DCC depending on business need i.e. operational needs, projects. No undertaking is being given by DCC as to the number of licenses or devices that may be drawn down.
Procurement Type:
Services
CPC Category:
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
The establishment of a framework agreement
Framework agreement Timeframe:
27/01/2029 00:00
CPV Codes:
72250000-System and support services
64215000-IP telephone services
50334110-Telephone network maintenance services
64213000-Shared-business telephone network services
32550000-Telephone equipment
32551400-Telephone network
Contact Point:
Emma Mulhern
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE061
Estimated value (EUR):
4,000,000
Awarded (CAN) value:
4,000,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
30/08/2024 12:00
Deadline for dispatching invitations:
End of clarification period:
20/08/2024 12:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
30/08/2024 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
4 years
Validity of Tender in days or months:
12 months
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
29/07/2024 07:52
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:454361-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:540220-202...
Language of publication:
EN
Number of openers:
Two