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CfT: Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services

Name of Contracting Authority:
The Office of Government Procurement
Title:
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
CfT CA Unique ID:
EMS004BF / PROJ000009168
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Procurement Type:
Services
CPC Category:
Other services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
The establishment of a framework agreement
Framework agreement Timeframe:
14/11/2026 00:00
CPV Codes:
79512000-Call centre
64110000-Postal services
64112000-Postal services related to letters
64113000-Postal services related to parcels
64121100-Mail delivery services
79342300-Customer services
79511000-Telephone operator services
79500000-Office-support services
64200000-Telecommunications services
64210000-Telephone and data transmission services
72253000-Helpdesk and support services
72253100-Helpdesk services
64214200-Telephone switchboard services
79310000-Market research services
79311000-Survey services
79311100-Survey design services
79311200-Survey conduction services
79311210-Telephone survey services
79314000-Feasibility study
79342310-Customer survey services
22820000-Forms
72300000-Data services
72310000-Data-processing services
72312000-Data entry services
72313000-Data capture services
79999200-Invoicing services
48814200-Patient-administration system
85112000-Hospital support services
85100000-Health services
79999000-Scanning and invoicing services
79999100-Scanning services
48311100-Document management system
72512000-Document management services
79131000-Documentation services
79996100-Records management
79995100-Archiving services
92512100-Archive destruction services
48329000-Imaging and archiving system
72312200-Optical character recognition services
72322000-Data management services
72316000-Data analysis services
79400000-Business and management consultancy and related services
79411100-Business development consultancy services
79410000-Business and management consultancy services
Contact Point:
support@ogp.gov.ie
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
155,000,000
Cumulative value of contracts:
16,000,000
Awarded (CAN) value:
155,000,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
19/07/2024 17:00
Deadline for dispatching invitations:
End of clarification period:
05/07/2024 17:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
19/07/2024 17:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
Yes
Number Of Lots:
3
Lot Name(1)
Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million
Lot Name(2)
Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million
Lot Name(3)
Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million
Tenders For Lots:
All Lots
Contract duration in months or years, including any options and renewals:
48 months
Validity of Tender in days or months:
90 days
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
17/06/2024 07:51
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:355140-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:422019-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:709032-202...
Language of publication:
EN
Number of openers:
Two