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CfT: Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services

Name of Contracting Authority:
Pobal
Title:
Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)
Procurement Type:
Services
CPC Category:
Telecommunications services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
The establishment of a framework agreement
Framework agreement Timeframe:
30/09/2028 00:00
CPV Codes:
72212000-Programming services of application software
72416000-Application service providers
72421000-Internet or intranet client application development services
72000000-IT services: consulting, software development, Internet and support
72212100-Industry specific software development services
Contact Point:
Procurement unit
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE0
Estimated value (EUR):
1,500,000
Awarded (CAN) value:
1,500,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
08/07/2024 17:00
Deadline for dispatching invitations:
End of clarification period:
26/06/2024 17:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
08/07/2024 17:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
4 years
Validity of Tender in days or months:
12 months
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
19/06/2024 08:11
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:363148-202...
https://ted.europa.eu/udl?uri=TED:NOTICE:642151-202...
Language of publication:
EN
Number of openers:
Two