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CfT: MCC Cloud-based reception solution that integrates with Microsoft Teams
- Workarea:
- Procurement
- Name of Contracting Authority:
- Mayo County Council_1127
- Title:
- MCC Cloud-based reception solution that integrates with Microsoft Teams
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting.
- Procurement Type:
- Services
- CPC Category:
- Telecommunications services
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
64200000-Telecommunications services
64227000-Integrated telecommunications services
- Contact Point:
- Mike Syron
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE04
- Estimated value (EUR):
- 30,000
- Awarded (CAN) value:
- 29,136
- Above or Below threshold:
- Below
- Time-limit for receipt of tenders or requests to participate:
- 26/06/2024 17:00
- Deadline for dispatching invitations:
- End of clarification period:
- 21/06/2024 17:00
- Tenders Opening Date:
- 27/06/2024 00:00
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 36 months
- Validity of Tender in days or months:
- 90 days
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 07/06/2024 15:58
- TED links for published notices:
- Date of Awarding:
- 15/12/2025 12:06
- Language of publication:
- EN
- Number of openers:
- Two