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CfT: Galway City Council - Provision of Services - Out of Hours Call Answering Service for Galway City Council

Name of Contracting Authority:
Galway City Council_268
Title:
Galway City Council - Provision of Services - Out of Hours Call Answering Service for Galway City Council
CfT CA Unique ID:
Evaluation Mechanism:
Best Price-Quality Ratio
Description:
Galway City Council is the authority responsible for local government in the city of Galway. Local Authorities provide a diverse range of public services across areas including housing; community; roads; transportation; urban planning; development; infrastructure; water; recreation and amenity; culture; and environment. These services are provided on a 24/7/365 basis. During normal working hours Galway City Council receives large volumes of calls relating to its services. Generally, there is an acceptance by members of the public that normal day to day enquiries relating to Local Authority services can only be made during normal office hours. Outside of normal hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This ‘Request for Tenders’ seeks a service provider that will answer and process Galway City Council’s calls that occur Out of Hours.
Procurement Type:
Services
CPC Category:
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
79512000-Call centre
79510000-Telephone-answering services
79500000-Office-support services
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
12/07/2024 12:00
Deadline for dispatching invitations:
End of clarification period:
28/06/2024 12:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
12/07/2024 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
60 months
Validity of Tender in days or months:
180 days
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
21/06/2024 15:44
TED links for published notices:
Date of Awarding:
Language of publication:
EN
Number of openers:
Two