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CfT: NCSE Online Cloud Based Helpdesk Ticketing System
- Name of Contracting Authority:
- National Council for Special Education
- Title:
- NCSE Online Cloud Based Helpdesk Ticketing System
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- The National Council for Special Education (NCSE) invites tenders for an online cloud based Helpdesk Ticketing System that can be configured to process support requests to the NCSE from schools. The NCSE wish to launch this system by the end of August 2024 subject to negotiation with the preferred supplier in line with a good ticketing system being ready for launch.
- Procurement Type:
- Services
- CPC Category:
- Computer and related services
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
72000000-IT services: consulting, software development, Internet and support
72200000-Software programming and consultancy services
72600000-Computer support and consultancy services
48000000-Software package and information systems
48100000-Industry specific software package
48612000-Database-management system
72250000-System and support services
72253000-Helpdesk and support services
72253100-Helpdesk services
72314000-Data collection and collation services
72313000-Data capture services
72316000-Data analysis services
72317000-Data storage services
72318000-Data transmission services
72322000-Data management services
- Contact Point:
- Niamh Mackin
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE IE0
- Estimated value (EUR):
- 1,350,000
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 24/06/2024 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 13/06/2024 12:00
- Upload of documents within the clarifications:
- No
- Tenders Opening Date:
- 24/06/2024 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 5 years
- Validity of Tender in days or months:
- 3 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 22/05/2024 07:52
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:298523-202...
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two
- Contract Award Date:
- 31/07/2024 00:00
- Date Accepted by Contractor:
- 01/08/2024 00:00