Laois County Council require a case management software package for use by the MyPay Shared Service Centre
CfT CA Unique ID:
Evaluation Mechanism:
Best Price-Quality Ratio
Description:
Provision of case management system for MyPay Shared Service Centre within Laois County Council for a initial period of twelve months with the possibility of a further twelve months by three at the discretion of the contracting authority. The case management software package is for use by approximately ninety users with MyPay Payroll and Superannuation Shared Service Centre. The case management software will be used to manage interactions and communications between MyPay staff and its customers, in particular, queries and instructions received from some fifty thousand payees and representatives from client organisation's payroll and superannuation departments.
Procurement Type:
Supplies
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
48510000-Communication software package
Award per Item:
No
Inclusion of e-Auctions
:
No
NUTS codes:
IE063
Estimated value (EUR):
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
13/05/2024 17:00
Deadline for dispatching invitations:
End of clarification period:
19/04/2024 17:00
Upload of documents within the clarifications:
No
Tenders Opening Date:
14/05/2024 00:00
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals: