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CfT: Provision of Out of Hours (Non-Emergency) Call Answering Service

Name of Contracting Authority:
Kildare County Council_385
Publish on behalf of:
Kildare County Council (Utilities)
Title:
Provision of Out of Hours (Non-Emergency) Call Answering Service
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
Provision of Out of Hours (Non-Emergency) Call Answering Service for Kildare, Kilkenny, Offaly and Carlow County Councils. Requirement for Standard OOHs Service where the provider will take the call, contact the relevant on-call staff member and follow the escalation process as instructed. Use of maps and GIS system to identify the correct location and contact the correct on-call staff member. This accounts for approximately 3,000 calls over a 1-year period. Significant Incident Service such as severe prolonged weather conditions where the service provider will be capable of scaling up their service to address the increase in calls. It is the councils preference that this service is operated by phone call and follow up SMS service with a means of on-call staff being able to make direct contact with service. The provider will be able to provide daily reports to the local authority to follow up on the following day.
Procurement Type:
Services
CPC Category:
Telecommunications services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
64200000-Telecommunications services
Contact Point:
Angela Quinn
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
100,000
Awarded (CAN) value:
100,000
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
11/12/2023 14:00
Deadline for dispatching invitations:
End of clarification period:
28/11/2023 12:00
Tenders Opening Date:
11/12/2023 14:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
12 months
Validity of Tender in days or months:
6 months
EU funding:
Yes
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
07/11/2023 10:55
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:95521-2024...
Date of Awarding:
13/02/2024 14:27
Language of publication:
EN
Number of openers:
Two