Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
CfT CA Unique ID:
Evaluation Mechanism:
Best Price-Quality Ratio
Description:
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Procurement Type:
Supplies
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
48510000-Communication software package
32500000-Telecommunications equipment and supplies
32429000-Telephone network equipment
Contact Point:
Shona Geraghty
Award per Item:
No
Inclusion of e-Auctions
:
No
NUTS codes:
IE
Estimated value (EUR):
1,200,000
Awarded (CAN) value:
742,876
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
25/10/2023 15:00
Deadline for dispatching invitations:
End of clarification period:
06/10/2023 15:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
25/10/2023 15:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals: