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CfT: Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
- Name of Contracting Authority:
- Citizens Information Board
- Title:
- Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
- Procurement Type:
- Supplies
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
48510000-Communication software package
32500000-Telecommunications equipment and supplies
32429000-Telephone network equipment
- Contact Point:
- Shona Geraghty
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE
- Estimated value (EUR):
- 1,200,000
- Awarded (CAN) value:
- 742,876
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 25/10/2023 15:00
- Deadline for dispatching invitations:
- End of clarification period:
- 06/10/2023 15:00
- Tenders Opening Date:
- 25/10/2023 15:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 60 months
- Validity of Tender in days or months:
- 180 days
- EU funding:
- Yes
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 13/09/2023 15:38
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:160393-202...
- Date of Awarding:
- 15/03/2024 09:23
- Language of publication:
- EN
- Number of openers:
- Two