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CfT: NSAI - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS CONFIGURATION, SUPPORT AND MAINTENANCE AND RELATED SERVICES
- Name of Contracting Authority:
- National Standards Authority of Ireland (NSAI)
- Publish on behalf of:
- National Standards Authority of Ireland (NSAI)
- Participating bodies:
- National Standards Authority of Ireland (NSAI)
- Title:
- NSAI - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS CONFIGURATION, SUPPORT AND MAINTENANCE AND RELATED SERVICES
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement support and maintenance services) relating to the CRM System. Hosting services are not required.
- Procurement Type:
- Services
- CPC Category:
- Computer and related services
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
72000000-IT services: consulting, software development, Internet and support
72261000-Software support services
72267000-Software maintenance and repair services
72250000-System and support services
72600000-Computer support and consultancy services
- Contact Point:
- Valerie Murphy
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE IE0
- Estimated value (EUR):
- 700,000
- Awarded (CAN) value:
- 700,000
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 25/09/2023 17:00
- Deadline for dispatching invitations:
- End of clarification period:
- 15/09/2023 17:00
- Tenders Opening Date:
- 26/09/2023 00:00
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 3 years
- Validity of Tender in days or months:
- 6 months
- EU funding:
- No
- Multiple tenders will be accepted:
- No
- Date of Publication/Invitation:
- 23/08/2023 17:02
- TED links for published notices:
- Date of Awarding:
- Language of publication:
- EN
- Number of openers:
- Two
- Contract Award Date:
- 26/10/2023 17:00
- Date Accepted by Contractor:
- 01/11/2023 17:00