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CfT: Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud (SaaS) surveying platform for the Public Appointments Service

Name of Contracting Authority:
Public Appointments Service_554
Title:
Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud (SaaS) surveying platform for the Public Appointments Service
CfT CA Unique ID:
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to develop/issue surveys and collect feedback and key information from customers and other stakeholders on an ongoing basis. The surveys created and issued by PAS staff will cover a range of different purposes including: • Customer Engagement: to collect feedback from our clients, candidates, other stakeholders etc. on their experience with PAS. • Operational delivery: to extract and obtain key information efficiently e.g., liaising with candidates on location preferences, eliciting information/feedback from staff, engaging with board members on availability etc. • Research: to conduct research with relevant stakeholders as part of wider research projects and to inform future planning. 2. The capacity to monitor customer and stakeholder experience through the tracking of satisfaction and feedback on an ongoing basis. 3. The collation of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.
Procurement Type:
Services
CPC Category:
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72212445-Customer Relation Management software development services
72000000-IT services: consulting, software development, Internet and support
72212517-IT software development services
72221000-Business analysis consultancy services
79311000-Survey services
79311100-Survey design services
79311200-Survey conduction services
79311300-Survey analysis services
79320000-Public-opinion polling services
79342310-Customer survey services
79342320-Customer-care services
79400000-Business and management consultancy and related services
79410000-Business and management consultancy services
79411100-Business development consultancy services
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
Estimated value (EUR):
Awarded (CAN) value:
72,395
Above or Below threshold:
Below
Time-limit for receipt of tenders or requests to participate:
31/08/2023 12:00
Deadline for dispatching invitations:
End of clarification period:
24/08/2023 12:00
Tenders Opening Date:
31/08/2023 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
48 months
Validity of Tender in days or months:
48 months
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
03/08/2023 09:44
TED links for published notices:
Date of Awarding:
17/01/2024 13:47
Language of publication:
EN
Number of openers:
Two