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CfT: Request for Tenders for the provision of a Contact Centre as a Service
- Name of Contracting Authority:
- Office of the Revenue Commissioners_366
- Publish on behalf of:
- Office of the Revenue Commissioners_366
- Title:
- Request for Tenders for the provision of a Contact Centre as a Service
- CfT CA Unique ID:
- Evaluation Mechanism:
- Most Economically Advantageous Tender (MEAT)
- Description:
- This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings
- Procurement Type:
- Services
- CPC Category:
- Directive:
- 2014/24/EU (Classic)
- Procedure:
- Open
- CfT Involves:
- A Public Contract
- CPV Codes:
-
79512000-Call centre
32583000-Data and voice media
48314000-Voice recognition software package
48512000-Interactive voice response software package
72212670-Real time operating system software development services
32344110-Voice-logging system
48732000-Data security software package
48514000-Remote access software package
- Award per Item:
- No
- Inclusion of e-Auctions :
- No
- NUTS codes:
- IE0
- Estimated value (EUR):
- 5,000,000
- Awarded (CAN) value:
- 4,500,000
- Above or Below threshold:
- Above
- Time-limit for receipt of tenders or requests to participate:
- 23/08/2023 12:00
- Deadline for dispatching invitations:
- End of clarification period:
- 28/07/2023 16:00
- Tenders Opening Date:
- 23/08/2023 12:30
- Allow suppliers to make an online Expression Of Interest:
- Yes
- Contract awarded in Lots:
- No
- Contract duration in months or years, including any options and renewals:
- 5 years
- Validity of Tender in days or months:
- 6 months
- EU funding:
- No
- Multiple tenders will be accepted:
- Yes
- Date of Publication/Invitation:
- 02/07/2023 15:01
- TED links for published notices:
-
https://ted.europa.eu/udl?uri=TED:NOTICE:323951-202...
- Date of Awarding:
- 29/05/2024 14:54
- Language of publication:
- EN
- Number of openers:
- Two