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CfT: EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500)

Name of Contracting Authority:
Health Service Executive (HSE)
Publish on behalf of:
HSE
Participating bodies:
HSE
Title:
EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500)
CfT CA Unique ID:
HSE 27500
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre (NDC). The requirement is to either upgrade or replace the current solution with software and hardware that facilitate continued voice directed picking. Any hardware device proposed must also enable the use of the native SAP Fiori app for handheld RF scanning which is accessing using a URL on existing handheld scanning devices. HSE Procurement has operated the current Voice Picking Solution in the NDC since 2012. The current solution consist of a voice picking GUI application (Vocalpoint) connected to mobile computing devices. HSE currently uses two version of the Honeywell Vocollect Talkmans the older A700 (blue) and the newer A700X (black). The headsets are Honeywell SRX3. The mobile device and headset are worn by the operatives whilst performing warehouse tasks. In July 2023, the Vocalpoint system was integrated into the HSE Integrated Financial Management System SAP EWM for picking tasks. The integration is by way of IDOC and BAPI using proprietary middleware. The current provider has advised the HSE that at the end of 2025, Honeywell will no longer support the A700 Talkman model. It has also advised that the Honeywell voice recognition system on the A700x models reaching end of life support the end of 2026. Therefore all mobile devices will be out of Honeywell support at the end of 2026. Depending on the hardware devices that are ultimately selected, an Enterprise Mobility Management solution is likely to be required to support the continued support\upgrading of any new devices. The NDC utilises SOTI to manage other RF devices in the warehouse. This procurement process is on behalf of the Health Service Executive (HSE) including all Regional Health Areas and organisations fully or partly funded by the HSE, in addition to other publicly funded agencies. The HSE is seeking to procure an effective and market proven end-to-end, fully vendor managed solution with a Single Supplier, which is ready for immediate deployment.
Procurement Type:
Services
CPC Category:
Computer and related services
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
48100000-Industry specific software package
48170000-Compliance software package
48217000-Transaction-processing software package
48310000-Document creation software package
48311000-Document management software package
48400000-Business transaction and personal business software package
72250000-System and support services
72200000-Software programming and consultancy services
72260000-Software-related services
72261000-Software support services
72267000-Software maintenance and repair services
72267100-Maintenance of information technology software
72268000-Software supply services
48219300-Administration software package
48600000-Database and operating software package
48613000-Electronic data management (EDM)
48800000-Information systems and servers
48900000-Miscellaneous software package and computer systems
30210000-Data-processing machines (hardware)
Contact Point:
www.etenders.gov.ie
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
610,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
18/03/2026 12:00
Deadline for dispatching invitations:
End of clarification period:
25/02/2026 12:00
Upload of documents within the clarifications:
No
Tenders Opening Date:
18/03/2026 12:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
108 months
Validity of Tender in days or months:
12 months
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
11/02/2026 03:23
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:99347-2026...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two