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CfT: HSE 24687 National Patient/Service User Online Feedback Platform for the HSE

Name of Contracting Authority:
Health Service Executive (HSE)
Publish on behalf of:
Health service Executive
Title:
HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
CfT CA Unique ID:
HSE 24687
Evaluation Mechanism:
Most Economically Advantageous Tender (MEAT)
Description:
Description: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support of a National Patient/Service User Online Feedback Platform with an initial Award for the HSE South West region. Further Awards to the remaining HSE Health Regions may follow. The HSE encourages the marketplace to offer innovative, modern solutions to meet with the Specification of Requirements (as per the Tender Pack) - Service Providers can propose partnership /consortium bids to offer the best possible solution for the HSE. For full details please see Invitation to Tender documentation available with the Contract Notice published on the eTenders website.
Procurement Type:
Supplies
Directive:
2014/24/EU (Classic)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
48000000-Software package and information systems
48100000-Industry specific software package
48611000-Database software package
48219300-Administration software package
48612000-Database-management system
48613000-Electronic data management (EDM)
48600000-Database and operating software package
48700000-Software package utilities
48800000-Information systems and servers
48814000-Medical information systems
48814200-Patient-administration system
48814400-Clinical information system
48900000-Miscellaneous software package and computer systems
72000000-IT services: consulting, software development, Internet and support
72500000-Computer-related services
72200000-Software programming and consultancy services
72261000-Software support services
72267100-Maintenance of information technology software
72268000-Software supply services
Contact Point:
HSE Procurement via the messaging facility of the Contract Notice on eTenders
Award per Item:
No
Inclusion of e-Auctions :
No
NUTS codes:
IE
Estimated value (EUR):
1
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
22/09/2025 15:00
Deadline for dispatching invitations:
End of clarification period:
08/09/2025 12:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
22/09/2025 15:30
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals:
12 years
Validity of Tender in days or months:
12 months
EU funding:
No
Multiple tenders will be accepted:
No
Date of Publication/Invitation:
19/08/2025 03:51
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:540390-202...
Date of Awarding:
Language of publication:
EN
Number of openers:
Two