Operator of the National Emergency Call Answering Service
CfT CA Unique ID:
Evaluation Mechanism:
Best Price-Quality Ratio
Description:
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of the ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Procurement Type:
Services
CPC Category:
Other services
Directive:
2014/24/EU (Classic)
Procedure:
Competitive dialogue
CfT Involves:
A Public Contract
CPV Codes:
64200000-Telecommunications services
64210000-Telephone and data transmission services
64211000-Public-telephone services
64211100-Local telephone services
64211200-Long distance telephone services
64212000-Mobile-telephone services
64212100-Short Message Service (SMS) services
64212200-Enhanced Messaging Service (EMS) services
64212300-Multimedia Message Service (MMS) services
64212400-Wireless Application Protocol (WAP) services
64212500-General Packet Radio Services (GPRS) services
64212600-Enhanced Data for GSM Evolution (EDGE) services
64212700-Universal Mobile Telephone System (UMTS) services
64212800-Pay phone provider services
64212900-Pre-paid phone card provider services
64213000-Shared-business telephone network services
64214000-Dedicated-business telephone network services
64214100-Satellite circuit rental services
64214200-Telephone switchboard services
64214400-Communication land-line rental
64215000-IP telephone services
64216000-Electronic message and information services
64216100-Electronic message services
64216110-Electronic data exchange services
64216120-Electronic mail services
64216130-Telex services
64216140-Telegraph services
64216200-Electronic information services
64216210-Value-added information services
64216300-Teletext services
64220000-Telecommunication services except telephone and data transmission services
64221000-Interconnection services
64222000-Teleworking services
64223000-Paging services
64224000-Teleconferencing services
64225000-Air-to-ground telecommunications services
64226000-Telematics services
64227000-Integrated telecommunications services
64228000-Television and radio broadcast transmission services
64228100-Television broadcast transmission services
64228200-Radio broadcast transmission services
32522000-Telecommunications equipment
72222300-Information technology services
79510000-Telephone-answering services
79511000-Telephone operator services
79512000-Call centre
Award per Item:
Yes
Inclusion of e-Auctions
:
No
NUTS codes:
IE IE0
Estimated value (EUR):
90,000,000
Above or Below threshold:
Above
Time-limit for receipt of tenders or requests to participate:
10/05/2024 17:00
Deadline for dispatching invitations:
End of clarification period:
29/04/2024 17:00
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
13/05/2024 00:00
Allow suppliers to make an online Expression Of Interest:
Yes
Contract awarded in Lots:
No
Contract duration in months or years, including any options and renewals: