Notice & Tender Documents

CfT: Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform

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N/A Appendix 1 LouthCoCo RFT Requirements and Specifications V2_Appendix 1 - LouthCoCo RFT - Requirements and Specifications.xlsx Excel Spreadsheet outlining requirements - economic operators need to complete responses within this document and return as part of their tender submission. EN Doc versions
N/A Appendix 2 - LouthCoCo RFT - Pricing Schedule V2_Appendix 2 - LouthCoCo RFT - Pricing Schedule.xlsx Pricing Schedule Excel spreadsheet which all economic operators must complete and return with their response. EN Doc versions
N/A Information Regarding Forms as per Requirement 1.5.39 Appendix 1.5 - LouthCoCo RFT - Sample Forms.zip We envisage that the successful Digital Services and Customer Relationship Management Platform, when implemented, will transform the way the public, businesses and Elected Members request services from Louth County Council. We also intend to use it for internal (i.e. staff) application and approval processes. Currently LCC has a wide variety of application forms, relating to a wide variety of services, in many different formats and designs on our website. It is difficult for the public to find, complete and submit these applications. Our vision is that LCC will provide a suite of interactive, intuitive and well designed forms utilising the new system. There is a significant change management element to this project. It is important that the Project Team and successful company engage the various business units within LCC to champion the implementation of the system. For that reason we have included, as a requirement, that the successful company will work with staff, from the business functions to build the listed forms. We see this as a key part of staff training and roll out to staff of the solution's form and workflow process functionality. As specified in the RFT we are looking for a no -code solution (Requirement 1.5.13 - The system must provide easy to manage no code workflow capability.) Prior to going to tender we engaged with staff in the various business functions to ask them what forms they would like to see digitised as a priority. We hope that by delivering these as part of the rollout of the system the business functions will actively seek to build forms and workflows for all the services they provide. We also think that the above list of services would not require the development of 22 separate forms - in many instances 1 form would be created to handle a number of the above forms. For example one Housing Change of Circumstances form could possibly be designed to handle most forms from 12-22 above. We anticipate that the successful company will provide guidance to LCC on the most efficient approach to providing agile, dynamic forms and thereby rationalising the number of forms provided to the public. The majority of forms will be to allow the public to Report Something, Apply for Something, Appeal Something or Question Something. Please find attached a .zip file containing a spreadsheet LCC_Forms_List which provides additional information regarding the forms. We have also included the current or a draft version of the forms. EN Doc versions
N/A RFT Document V2_LouthCoCo RFT for Services 2024 - CRM.docx RFT Document EN Doc versions
N/A Tender Response Document (TRD) V2_Louth Tender Response Document Services CRM (TRD).docx This document must be completed and submitted at time of Tender Submission EN Doc versions
N/A Tender Structure XML - Cycle 1 c4t_4814966_1.xml N/A EN